Privacy Policy

Last Updated: April 12, 2025

Proactive Health Labs ("PHL," "we," "our," or "us") is committed to protecting your privacy and maintaining the security of your protected health information (PHI). This Privacy Policy describes how we collect, use, share, and protect information through our website phlabs.org, and how we comply with the privacy and security rules outlined in the Health Insurance Portability and Accountability Act (HIPAA).

By using this site or receiving our services, you acknowledge and agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing information, etc.
Protected Health Information (PHI): Health-related information such as symptoms, treatments, diagnostic results, or any other data you share with us that relates to your physical or mental health and identifies you.
Technical Information: IP address, browser type, device information, and website usage through cookies or analytics.

2. How We Use Your Information

We use your information to:

Provide, coordinate, or manage healthcare and related services
Communicate with you about your health or wellness
Process transactions and manage your account
Respond to inquiries or appointment requests
Improve our services and website performance
Send health and wellness content if you subscribe

PHI is only used or disclosed as permitted under HIPAA.

3. How We Share Your Information

We do not sell your personal or health information.

We may share PHI or personal information with:

Authorized healthcare professionals who provide services through Proactive Health Labs (ph Drip Labs)
Business associates who perform services on our behalf and are contractually required to protect your information
As required by law, such as in response to a subpoena, court order, or law enforcement request
With your written authorization (for any disclosure not otherwise permitted by HIPAA)

4. Your Rights Under HIPAA

You have the right to:

Access and receive a copy of your health records
Request corrections to your health information
Request restrictions on how we use or disclose your information
Request confidential communications (e.g., use of alternate phone number or email)
File a complaint if you believe your privacy rights have been violated

To exercise these rights, please contact us using the contact information below.

5. Security of Your Information

We implement physical, administrative, and technical safeguards to protect the confidentiality, integrity, and availability of your PHI and personal information.

All employees and contractors are trained on HIPAA compliance and are required to follow strict privacy standards.

6. Third-Party Services

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

7. Cookies & Tracking

We use cookies and analytics tools to enhance user experience and website performance. This data does not include PHI.

You can disable cookies in your browser settings, but some site features may not function properly.

8. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with the new effective date.

9. Contact Us

If you have any questions about this policy, your PHI, or your rights under HIPAA, please contact:

Privacy Officer
Proactive Health Labs
Email: info@phlabs.org